A phone system as flexible as your company
A complete telecoms solution for established businesses
Throughout your business you’ll have different needs from your telecoms setup. Some teams will be office-based and need an intuitive deskphone which is easy to use. Another team may be on the road and need a mobile app which ties in perfectly to the main system, while a third team may split time between home and office working and need the ability to effortlessly move between locations. HiHi can facilitate all these requirements and much more.
Our key products for enterprise businesses
More than a phone
HiHi Deskphone
HiHi provide highly versatile business deskphones, designed with ease-of-use in mind. Its removable, touchscreen display is customisable to provide a unique display to each employee.
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Take it with you
HiHi Mobile Apps
Our mobile apps, HiHi Connect and HiHi There, help to keep you connected, wherever you and your team are choosing to work. Discover more about these two apps on our apps page.
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Assist your team
Call Centre Capabilities
HiHi’s phone systems come complete with a call distribution and queuing system, flexible routing options and Call Whisper and Silent Monitoring to ensure you can help your teams.
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Benefits to Enterprise Level Businesses
Utilising HiHi’s deskphone, HiHi’s mobile apps and our call centre suite help to keep your business at the top of its field. Larger businesses naturally have a higher volume of unique needs and, thanks to HiHi’s versatility, you can provide each individual with a telecoms setup which works best for them. Whether it’s a mobile app which allows you to replicate your phone system onto a mobile, or a customisable deskphone that can be connected to approved headsets, there’s something for every workplace with HiHi.
Embrace Remote/Hybrid Working
Keep your teams connected
If you have colleagues or even teams out of the office on a consistent basis, you know how important it is to maintain contact. HiHi’s phone systems provide flexibility and versatility in two main ways. Firstly, HiHi’s deskphones feature a detachable tablet. We recommend, for those working in a hybrid way (splitting the week between office and home working) that they take the tablet home with them and connect it to an additional base unit. For those who are less frequently at home, utilising the HiHi Connect app to show a work number on outgoing calls and maintain presence in all hunt groups and call forwarding chains in an ideal option. Whichever setup you choose, your teams can remain connected, wherever they are working.
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Manage larger call volumes
Support your call centre
A HiHi phone system can support a normal call centre environment with more flexible routing options available, as well as ACD states. The system also includes common features such as queue messages and overflow setup. Our most advanced level of call management includes Agent Skill Levels, so you can distribute calls to agents with a higher skill level first, as well as management tools such as Call Whisper and Silent Monitoring.
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Improve your setup
Capture every opportunity
Did you know that your current phone system may be losing you money? Unreturned missed calls, poor call overflow setup and inadequate on-hold strategies can see potential customers hang up and not call back. HiHi’s phone systems feature call management and reporting, enabling you to ensure every call is returned and that calls are being answered or diverted in good time. The system also comes with on hold marketing to help you keep callers engaged. In short, HiHi provide ideal phone systems to ensure your business is capturing every opportunity.
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Create lasting business relationships
Impress your customers with CRM integration
HiHi’s phone systems include integration with a wide array of CRM platforms. This integration allows you to easily bring up a customer’s records as they call into your company, helping you to quickly establish if there are any outstanding issues or opportunities. In addition, utilising the HiHi There app allows you to invite your customer to start a video call with you, if you’d prefer a more face-to-face conversation.
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